Functional Lead - Microsoft Dynamics 365 CRM & Field Service

Req ID:    

We are currently seeking a Functional Lead - Microsoft Dynamics 365 CRM & Field Service to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Functional Lead – Microsoft Dynamics 365 CRM & Field Service

Role Overview

NTT DATA is seeking a Functional Lead with strong experience in Microsoft Dynamics 365 CRM and Field Service to drive functional solutioning and business alignment. The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring requirements are translated into scalable, high-quality solutions aligned with industry best practices.

Key Responsibilities

Lead requirement gathering sessions, workshops, and stakeholder discussions
Translate business requirements into functional specifications and solution designs for Dynamics 365 CRM and Field Service
Perform process mapping, gap analysis, and recommend optimized solutions...