General Manager - Contact Center & Customer Operations

• Join Australia's leading comparison platform!
• St Kilda Rd Location
• Full Time Permanent Position

Own the technology, operations and service behind every customer conversation at Compare Club.

Compare Club helps everyday Australians save money on the household bills that matter most — health insurance, life insurance, energy and home loans. Every year, hundreds of thousands of customers trust us to find them a better deal, and our contact centre is where that promise gets delivered.

We're looking for a General Manager to lead this function into its next chapter. This is a genuinely broad, senior leadership mandate: you'll own contact centre technology and operations (including our dialler and workforce management function), platform implementation across two major CCaaS platforms, and — newly added to this role — customer service and complaints, starting with our Health Insurance division. It's a role built to grow: ...