General Manager for a Shared Service Center

General Manager for a Shared Service Center

CLIENT

Our client is a shared service center

JOB DESCRIPTION

• Responsible for planning, implementing and stabilizing work that is transitioning from multiple geographies as well as simplifying and re‑engineering existing processes in order to improve efficiency, effectiveness and controls
• Deliver performance (Quality, Cost, Time) in order to meet the agreed SLAs/KPIs for the Financial Towers of operation
• Responsible for providing onsite management to troubleshoot, diagnose and resolve operational issues
• Drive productivity initiatives to improve cost and performance
• Manage risk during transition of new processes or work to Manila in order to minimize the impact on performance and stabilize operational delivery as quickly as possible
• Work with the support organization to ensure the right people, facilities and tools to meet the operati...