General Manager

Summary/Objective

The General Manager is responsible for all restaurant operations including establishing and maintaining customer service. The position is responsible for the various tasks involved in the overall operation of a store including measuring business trends, maximizing sales/profitability by developing staff, and by controlling expenses, shortages, and all aspects of sales, merchandising, and inventory control.

Essential Functions

• Coordinates efforts between the front of the house and the back of the house.
• Selects, hires, and trains staff.
• Coaches, counsels, and disciplines employees on performance, service, and attendance issues.
• Process employee terminations.
• Ensures that each customer receives outstanding service by providing a customer-friendly environment which includes greeting and acknowledging every customer, maintaining outstanding cleanliness standards, solid product knowledge, and all other...