Genesys Platform Senior Engineer

Platform Adoption Specialist

The Platform Adoption Specialist is responsible for performing MACD (Move, Add, Change, Delete) tasks within the Genesys Cloud platform as part of the Platform Adoption service. This role focuses on executing informal projects, independently scoping and executing configuration changes on the Genesys Cloud system, including lightweight custom IP development. The specialist manages a high volume of MACD opportunities simultaneously with minimal supervision, coordinating with Platform Adoption Coordinators and other team members as needed.

Responsibilities

• Independently assess incoming PA requests, scope the required changes, and execute them directly in coordination with client contacts.
• Manage a high volume of concurrent PA opportunities with strong prioritization and time‑management skills.
• Perform configuration changes across the Genesys Cloud system, including (but not limited to) lightweight cus...