Global CRM Program Manager (Barcelona)

Global CRM Program Manager

What you will do

A CRM Specialist administers and configures the CRM system of each of JCH’s local entity (world-wide) to meet the specific needs of an organization. They work closely with various teams to understand their requirements and implement solutions within the CRM platform. Their duties include managing user access, customizing the system with objects and workflows, creating reports and dashboards, and ensuring the system integrates seamlessly with other tools. They play a vital role in driving effective customer relationship strategies and business operations.

How you will do it

• Providing system administration support/training for CRM systems, particularly related to user permissions, custom objects, and workflows.
• Creating, managing, and optimizing complex workflow rules, validation rules, and approval processes.
• Analyzing data and creating reports for insights into team operations and...