Global Customer Support Manager — 24/7 Service Leader

Ascent People Ltd is hiring a Customer Support Manager for a global software company. You will lead a 24/7 support centre and drive the 'One Service' strategy across 7,500 customers in 150 countries.

You will manage SLAs, mentor staff, collaborate with development teams, and ensure products are delivered with strong support and disaster recovery plans. Excellent communication and leadership are essential.