Global Head of Service Performance & Strategy

Omya in Kuala Lumpur is seeking a seasoned leader to define and implement global service strategies within its Operations Service & Support (OS&S) unit. The role involves establishing performance metrics, ensuring compliance, and identifying service delivery improvements to enhance customer satisfaction.

The ideal candidate will have a university degree, at least 7 years of leadership experience, and strong analytical skills. Additional language proficiency is beneficial. This position requires a commitment to operational excellence and strategic alignment with business objectives.