Global Process Management Lead

AXA Group • Lisbon, Lisbon • Posted June 13, 2026

Position Overview

POSITION MISSION & MAIN ACTIVITIES

One of AXA GO’s strategic priorities is to improve operational excellence and simplify how we operate. As a Global Process Owner (GPO) you will be responsible for overseeing our Service Level and Supplier Management Processes and contributing to our ITIL knowledge. Driving a culture of knowledge sharing and continual improvement in how we deliver for our customers globally: 

  • Monitoring the lifecycle of the process and ensuring that it is still fit for purpose and use.
  • Responsible for the process definition, implementation, scheduling / execution, and continuous improvement.
  • Collaborating closely with key stakeholders, operational and product teams. Supporting them in achieving key outcomes and developing a culture of innovation and improvement.
  • Ensuring that the standard process framework is effectively used / understood in a mindset “Adopt and not Adapt”. 
  • Owning Roadmap and defi...