Global Technology Services Engineer

Point72 • London, England • Posted June 10, 2026

Position Overview

What you ’ll do
  • Provide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees.
  • Diagnose and resolve incidents across end‑user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications.
  • Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management.
  • Deliver first‑contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs.
  • Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams.
  • Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices.
  • Participate in structured shift handovers and...