Global Tier 2 Technical Support Engineer

Sutherland is seeking a reliable Technical Support Engineer in Colombia to deliver exceptional technical support on NICE Service and Sales Performance Management software solutions. The role involves working closely with customers to troubleshoot technical issues and ensure their cloud solutions are functioning effectively.

The ideal candidate should possess a college degree in a relevant technology field and have strong skills in technical troubleshooting and customer service. Availability for off-hours support is required as part of this role.