Grosvenor Hotel Adelaide - Guest Service Agent
AccorHotel • Adelaide, South Australia • Posted July 05, 2026
Position Overview
Job Description
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
- Check guests in and out of the Property accurately and in a timely manner
- Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
- Handle guest enquiries and provide information on local attractions - give directions as required
- Take reservations as required in the absence of the Reservations Team.
- Answer all telephone calls within three rings in a professional manner according to brand standard
- Organise and distribute the delivery of guest messages and mail
- Record guest comments for the information of the Head of Department
- Set up guest accounts accurately
- Recon...