Guest Engagement Officer
Marina Bay Sands PTE. LTD. • singapore, singapore • Posted July 11, 2026
Position Overview
Customer Relations
- Actively manage entry/exit points into Casino including all entry/exit points to High Limit Gaming Areas.
- Ensure compliance with regulations related to restricted access points into Casino including HLGA.
- Perform all necessary checks at assigned post in the Casino including entry/exit checks, HLGA eligibility, Premium Player status verification etc., as assigned.
- Monitor and manage crowd levels within the work environment.
- Proactively greet guests, visitors, and others within the casino environment.
- Exhibit a professional attitude and readiness to assist guests, upholding Marina Bay Sands standards of customer service through proficiency in property knowledge, professional presentation and building of customer relationships.
- Handle ad hoc customer requests and complaints in a timely manner, resolving when possible and escalating when necessary.
- Sta...