Guest Experience Agent

Key responsibilities:

• Deliver personalized and memorable guest experiences throughout every stage of the guest journey, ensuring the highest standards of luxury hospitality.
• Welcome guests with warmth and professionalism, building genuine relationships and creating lasting impressions.
• Anticipate guests' preferences and proactively arrange personalized amenities, special occasions, and tailored experiences.
• Coordinate guest requests efficiently with all hotel departments, ensuring seamless service delivery and exceptional guest satisfaction.
• Handle guest inquiries, feedback, and complaints with professionalism, empathy, and discretion, ensuring prompt resolution and effective service recovery.
• Promote hotel facilities, dining experiences, wellness services, and curated local activities according to each guest's preferences.
• Maintain detailed guest profiles and preferences using Opera...