Guest Experience Expert

Marriott International • Midlothian, Scotland • Posted July 06, 2026

Position Overview

Guest Experience Expert – Residence Inn Edinburgh
Do you thrive on making people feel genuinely welcome? We're looking for a warm, dynamic, and adaptable Guest Experience Expert to join our team at Residence Inn Edinburgh.
This is far from a typical front desk role. You'll work across the hotel, reception, food and beverage, making every guest interaction count, from a seamless check-in to a perfectly served breakfast. No two shifts are the same, and that's exactly what makes it exciting.
What you'll do:
Be the face of Residence Inn Edinburgh, building genuine rapport with guests and creating memorable moments
Handle check-ins, check-outs, reservations and payments with confidence and care
Assist with F&B operations, supporting breakfast service and evening operations (serving drinks).
Anticipate guest needs, resolve issues at first contact, and go the extra mile every time
What we're looking for:

        
    