Guest Experience (Floor Manage) - Midrand
Phoenix Recruitment • Midrand, Gauteng • Posted July 07, 2026
Position Overview
Revolutionary gourmet hybrid store based in Midrand that combines a high-end deli, supermarket, and artisanal takeaway is looking for a Guest Experience Manager (Floor Manager).
The suitable candidate is responsible for overseeing all day-to-day floor operations while ensuring exceptional customer experience, operational excellence, team performance and store standards across the business.
This role plays a critical leadership function by driving service standards, operational flow, visual presentation, hospitality, customer satisfaction and execution across all departments on shift.
You will serve as the operational leader of the sales floor and the curator<...
The suitable candidate is responsible for overseeing all day-to-day floor operations while ensuring exceptional customer experience, operational excellence, team performance and store standards across the business.
This role plays a critical leadership function by driving service standards, operational flow, visual presentation, hospitality, customer satisfaction and execution across all departments on shift.
You will serve as the operational leader of the sales floor and the curator<...