Guest Experience Lead — Dukes Hotel

The Bird, Bath and Dukes Hotel, Bath • Bath, England • Posted July 16, 2026

Position Overview

Guest Experience Lead — Duty Manager



Be our Guest Experience Lead — but most importantly, be you!

At Dukes, Bath, we are looking for a confident, hands-on hotel person who loves guests, thrives on variety and can help keep the day running smoothly.  We are looking for someone with previous hotel experience, ideally in reception, front office, reservations, guest services or a generalist hotel operations role.

One minute you might be welcoming guests at check-in, the next you could be helping with breakfast service, answering reservation queries,  signing for a delivery, supporting the bar or being the calm,  or catching up on some admin.  It is hands-on, guest-facing, fast-paced and full of personality.



What you’ll get for being yourself



Join our team and you’ll enjoy:




  • Free
    parking for team members...