Guest Experience Lead & Operations Supervisor

Shift Management: Oversee opening, closing, and smooth day-to-day operations during peak and off-peak hours.
Customer Service: Act as the primary point of contact for guest feedback and swiftly resolve complaints to maintain high satisfaction.
Quality Control: Ensure food, beverages, and service strictly adhere to brand standards, recipes, and presentation guidelines.

FORKETTA PTE. LTD. • singapore, singapore • Posted June 19, 2026

Position Overview

            Key Responsibilities  Daily Operations & Guest Relations  Shift Management:  Oversee opening, closing, and smooth day-to-day operations during peak and off-peak hours. 
Customer Service:  Act as the primary point of contact for guest feedback and swiftly resolve complaints to maintain high satisfaction. 
Quality Control:  Ensure food, beverages, and service strictly adhere to brand standards, recipes, and presentation guidelines. 
 Team Leadership & Development  Staff Scheduling:  Create and manage weekly duty rosters, assign stations, and track employee attendance. 
Training & Onboarding:  Assist in hiring, training, and mentoring new team members. 
Performance:  Monitor employee performance, provide constructive feedback, and enforce workplace conduct. 
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