Guest Relations Officer

Description

We are currently seeking a dedicated Guest Relations Officer to join IIQAF in Dubai. As a Guest Relations Officer you will play a crucial role in ensuring exceptional guest experiences and maintaining positive relationships with our clientele. This position is vital to our company as you will be the first point of contact for guests representing our brand and upholding our reputation in the hospitality industry. You will be involved in a variety of projects aimed at enhancing guest satisfaction and loyalty ultimately contributing to the success of IIQAF.

Responsibilities:

• Welcome guests in a friendly and professional manner providing assistance and information as needed.
• Handle guest inquiries requests and complaints promptly and effectively.
• Coordinate with other departments to ensure guest requests are fulfilled in a timely manner.
• Maintain a database of guest information and preferences to personalize their expe...