Guest Service Assistant

Holiday Inn Lincoln • Lincoln, England • Posted July 22, 2026

Position Overview

The role  

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Lincoln LN1 1YW 

Guest Service Assistant duties include: 

  • supporting your hotel in achieving all brand and company metrics and objectives 
  • building and developing relationships with guests, assessing their needs and flexing style and approach appropriately? 
  • ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation? 
  • following SOPs to ensure consistent hospitality for all guests 
  • maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests 

    • Beyond that, you'll represent our company values and culture, ensuring that service excel...