Guest Services Assistant (Nights)

Holiday Inn Derby Nottingham • Nottingham, England • Posted July 22, 2026

Position Overview

The role

Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Derby-Nottingham M1J25 (NG10 5NJ) .

Nights Guest Service Assistant duties include:

  • supporting your hotel in achieving all brand and company metrics and objectives
  • building and developing relationships with guests, assessing their needs and flexing style and approach appropriately?
  • ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation?
  • following SOPs to ensure consistent hospitality for all guests
  • maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests

    • Beyond that, you'll r...