Guest Services Manager

Aztec Hotel & Spa • Bristol, England • Posted June 27, 2026

Position Overview

We’re looking for someone who can bring together a diverse team.

As Guest Services Manager you will be the public face of our hotel – You will need to be adaptable and approachable. Leading a team that operates Reception creating a vibrant, friendly environment and ensuring thousands of guests receive the warmest of welcomes.


Your day to day;

  • Greeting every one of our guests with a welcoming smile

  • Providing the highest level of hospitality when working on reception

  • You will recruit, train and develop your team in reception

  • Create and manage rotas, ensuring staffing levels meet business demands and agreed budgets

  • Ensuring all guests are aware of the hotel’s facilities and upselling services where ever possible

  • Informing the guests of the local amenities, offering advice and assistance when necessary

  • Giving our guests the warmest hospitality and ensuring they want to return!<...