Guest Services Officer

DESTINATION SINGAPORE BEACH ROAD • singapore, singapore • Posted July 18, 2026

Position Overview

            PRIMARY OBJECTIVES  To perform check in and check out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. 
To attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction. 
To be smart and tidy in personal appearance. 
To greet and welcome all guests’ with a smile and cheerful appearance. 
 MAIN DUTIES AND RESPONSIBILITIES  To sell, register and assign rooms to incoming guests, ensuring that all details are filled up correctly on registration card. 
To issue program room keycards and validate duplicate room keycards to guests. 
To attend to all requests and requirements from guests promptly and handle complaints tactfully. 
To assist walk‑in guests and in‑house guests with alternative accommodation in the event of a full house situation. 
To inform other departments of arrival, room changes, check out and...
        