Guest Services Supervisor

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Services Supervisor , you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences for every guest.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check‑ins, check‑outs, and guest service delivery.
• Lead day‑to‑day team operations: Create team schedules, assign tasks, lead pre‑shift meetings, and provide training, guidance, and in‑the‑moment feedback.
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.
• Manage lobby flow: Monitor guest traffic in the lobby and adjust t...