Guest Services Supervisor (Executive Lounge)

The Guest Services Executive in the Executive Lounge is the primary point of contact for VIP and executive guests, responsible for delivering a warm, seamless, and personalised experience in the lounge. The role combines guest relations, lounge operations, and light refreshment service, ensuring that all VIP guests enjoy high-quality refreshments, a refined environment, and attentive service throughout their stay.

• Greet VIP guests warmly upon entry to the lounge and provide a professional, welcoming first impression.
• Assist with VIP check-in and check-out within the lounge where applicable, ensuring a smooth and efficient process.
• Provide accurate information on hotel services, facilities, dining options, local attractions, and transportation arrangements.
• Handle guest inquiries, requests, and special arrangements (e.g. spa bookings, dining reservations, transport) promptly and professionally.
• Maintain confi...