Hamilton Cloud Support Engineer Role
Cloudland • hamilton, on • Posted May 24, 2026
Position Overview
Step into a dynamic career as a Cloud Support Engineer at Cloudland in Hamilton. This role combines technical support with potential exposure to service management and sales initiatives.
Cloudland is committed to innovation and collaboration in the cloud solutions space, primarily serving healthcare and professional services. You will engage with a diverse client base while providing Level 1 and 2 support. Your technical expertise will play a critical role in troubleshooting issues and facilitating operations.
Key Responsibilities:
• Deliver Level 1 and 2 remote and onsite support
• Manage and troubleshoot Service Desk calls
• Serve as a technical escalation point for support issues
• Work closely with senior engineers for mentorship
• Participate in platform development and service improvement
Requirements:
• Experience in Level 2 Service Desk environments
• Skilled in M365 and Microsoft infrastructure technologies
• Strong communication and relationsh...
Cloudland is committed to innovation and collaboration in the cloud solutions space, primarily serving healthcare and professional services. You will engage with a diverse client base while providing Level 1 and 2 support. Your technical expertise will play a critical role in troubleshooting issues and facilitating operations.
Key Responsibilities:
• Deliver Level 1 and 2 remote and onsite support
• Manage and troubleshoot Service Desk calls
• Serve as a technical escalation point for support issues
• Work closely with senior engineers for mentorship
• Participate in platform development and service improvement
Requirements:
• Experience in Level 2 Service Desk environments
• Skilled in M365 and Microsoft infrastructure technologies
• Strong communication and relationsh...