Head of Churn & Retention B2B 80-100%

Head of B2B Retention The Head of B2B Retention is a key leadership role responsible for strengthening customer loyalty, reducing churn, and driving sustainable revenue protection within the B2B Customer Value Management organization. The role combines strategic ownership with operational leadership, including management of a Switzerland-based team and steering of an external operational team abroad. By translating market insights, customer behavior, and business priorities into effective retention strategies, targeted campaigns, and measurable initiatives, the role ensures strong commercial impact, improved customer commitment, and continuous performance improvement across the retention function. Responsibilities Lead the B2B Retention organization, including the strategic team in Switzerland and the operational team abroad, ensuring clear priorities, alignment, and full accountability for team performance Develop and execute customer retention strategies to reduce churn, prevent canc...