Head of Customer Intelligence and Insights
Six Degrees Executive • Australia, Victoria • Posted July 11, 2026
Position Overview
Shape the future of customer intelligence in a complex, relationship-led organisation
An opportunity has been created for a commercially minded insights leader to build and transform an enterprise-wide client intelligence capability. Reporting into a senior executive and sitting on the leadership team, this newly elevated role will lead a specialist team responsible for customer listening, feedback programs, insight generation and stakeholder engagement across a large and diverse organisation. The business has recognised a significant opportunity to evolve from collecting customer feedback to generating meaningful intelligence that influences decision-making, drives growth and improves customer outcomes. This role will play a central part in that transformation.
The Opportunity
This is not a traditional research or customer insights position. While a strong understanding of customer listening, feedback programs and data interpretation is important, the real focus ...
An opportunity has been created for a commercially minded insights leader to build and transform an enterprise-wide client intelligence capability. Reporting into a senior executive and sitting on the leadership team, this newly elevated role will lead a specialist team responsible for customer listening, feedback programs, insight generation and stakeholder engagement across a large and diverse organisation. The business has recognised a significant opportunity to evolve from collecting customer feedback to generating meaningful intelligence that influences decision-making, drives growth and improves customer outcomes. This role will play a central part in that transformation.
The Opportunity
This is not a traditional research or customer insights position. While a strong understanding of customer listening, feedback programs and data interpretation is important, the real focus ...