Head of Customer Service

• Global Business
• Sheffield Based

About Our Client

Page Group are working in partnership with an Industry leading manufacturer, providing well known products within the B2B & B2C space. This role will focus on the direct ownership and improvement of the customer service function, leading teams across multiple global sites to deliver a seamless customer journey

Job Description

• Overall leadership and management of multiple customer service teams across the UK, Europe and US to deliver excellent service during all interactions with B2B & B2C Customers
• Provide direct reports with regular support and guidance to grow and develop, ensuring they have all the tools and resources to be successful in their role
• Work closely with production and quality to share customer feedback on product quality, common faults and other issues, with a view to reduce reoccurring issues
• Manage cus...