Head of Customer Support & Omnichannel CX

Ryt Bank in Kuala Lumpur, Malaysia seeks a Head of Customer Support to lead end-to-end service across voice, chat, email, web and social channels. You will drive performance of the Level 1 BPO partner, manage BNM-related escalations, and collaborate with Product, Technology and Marketing to embed the voice of the customer into decisions.

You will steer systems, automation, CMS, telephony and IVR configurations to lift First Contact Resolution and efficiency.