Head of Dialer & Data Management

Job Title: Head of Dialler and Data Management

Company: CallForce
Location: Cape Town
Reports to: Executive Leadership

Role Overview

The Head of Dialler and Data Management leads dialler strategy, campaign execution, and data operations across CallForce’s national BPO sites. This senior role ensures dialler platforms run smoothly, lead data is high-quality and compliant, and performance insights drive results. You’ll manage a skilled team and act as the key link between CallForce, clients, and tech providers.

Key Responsibilities

Dialler Strategy & Campaign Execution

• Design and implement comprehensive dialler strategies that align with client objectives and operational KPIs.
• Manage the full lifecycle of dialler campaigns, including setup, pacing, prioritisation, and performance optimisation.
• Ensure dialler hygiene, compliance, and effective list segmenta...