Head of operations
Polo Hotels Group • kolkata, west bengal • Posted June 23, 2026
Position Overview
Key Responsibilities
Strategic Leadership
Develop and execute the operational strategy aligned with the Group's vision, business goals, and growth plans.
Drive operational excellence across all properties.
Establish annual business plans, budgets, and operational targets for all units.
Lead expansion, pre-opening, and transition projects across the group.
Identify opportunities for revenue enhancement and cost optimization.
Multi-Property Operations Management
Oversee the complete operations of all hotels, resorts, restaurants, and hospitality businesses within the group
Ensure consistent implementation of brand standards, SOPs, and guest service protocols
Monitor operational KPIs and drive performance improvements across all properties
Conduct regular property reviews and operational audits
Ensure seamless coordination between units and corporate functions
Financial & Commercial Performance
Drive achievement of annual revenue and EBITDA/GOP ta...
Strategic Leadership
Develop and execute the operational strategy aligned with the Group's vision, business goals, and growth plans.
Drive operational excellence across all properties.
Establish annual business plans, budgets, and operational targets for all units.
Lead expansion, pre-opening, and transition projects across the group.
Identify opportunities for revenue enhancement and cost optimization.
Multi-Property Operations Management
Oversee the complete operations of all hotels, resorts, restaurants, and hospitality businesses within the group
Ensure consistent implementation of brand standards, SOPs, and guest service protocols
Monitor operational KPIs and drive performance improvements across all properties
Conduct regular property reviews and operational audits
Ensure seamless coordination between units and corporate functions
Financial & Commercial Performance
Drive achievement of annual revenue and EBITDA/GOP ta...