Head of Policy Retention

Location: Taguig City
Work Setup: On-site
Work Schedule: Monday to Friday
Employment Type: Full-time

AVP / SVP / Head / C-level / Executive

About the Role

We are looking for a strategic Head of Policy Retention to lead initiatives that improve policy persistency, reduce customer lapses, and maximize long-term client value. This role will oversee policy conservation programs, customer engagement strategies, and operational improvements while collaborating with cross-functional teams to strengthen customer relationships.

Key Responsibilities

• Develop and implement enterprise-wide policy retention strategies.
• Lead initiatives focused on lapse prevention, reinstatement, and client engagement.
• Monitor policy persistency and retention performance using KPIs and analytics.
• Collaborate with Distribut...