Help Desk

ADIB Group • abu dhabi, abu dhabi • Posted July 16, 2026
Position Overview

Description 
Role Purpose:    Attend to walk-in customers visiting the HFD. Liaise with respective dept. to ensure TAT is maintained as per HF Policy Maintain MIS to ensure 100% Service Quality.       
Key Accountabilities of the role     
Maintain accurate log for the walk-in customers      
Ensure TAT is adhered to and where possible exceed customer expectations     
Sales support      
MIS maintenance for requests      
Updating cases in the system timely manner      
Ensure compliance with bank policies     
Results Required     
Accurate MIS system      
Ensure customer queries are resolved with agreed TAT     
Deliver professionalism when dealing with customers and other departments      
Specialist Skills / Technical Knowledge Required for this role:      

        
    