Help Desk Specialist

IT Help Desk Analyst (Hybrid | Makati, Philippines)

We are hiring an IT Help Desk Analyst to support global technology operations across a complex, fast-paced environment. This role plays a key part in maintaining system reliability across distributed teams and locations. This is a strong opportunity for someone early in their IT career who wants exposure beyond basic ticket support and into monitoring, deployments, and global operations.

What You’ll Do

• Support system deployments, upgrades, and configuration testing
• Monitor network connectivity, system health, and data transmission
• Respond to and coordinate incident resolution across multiple teams
• Analyze recurring issues and improve service reliability
• Maintain documentation, SOPs, and troubleshooting guides
• Partner with both technical and operational teams to resolve issues
• Occasionally support on-site deployments a...