Help Desk Supervisor (Buenos Aires)

About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a leading general provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

Title: SAS - Supervisor

Grade: 10

Location: Buenos Aires, Argentina

Position Summary & Key Areas of Responsibility:

• Leads support team leaders and ensures teams meets SLA standards.
• Coaches team to meet service level agreement objectives.
• Supports Manager providing key metrics, imputs, SLA results and action plans.
• Position is to guarantee the Call/Incident Management operations and/or request for escalation.
• Research and analyze operational effectiveness of assigned team(s) through interviews and metrics ...