Helpdesk Administrator

honeycomb • Antrim, Northern Ireland • Posted July 06, 2026

Position Overview

Honeycomb is pleased to be partnering with a well-established facilities management company to recruit a Helpdesk Administrator for their Belfast-based office. This is an excellent opportunity to join a growing organisation with a strong reputation for delivering high-quality facilities services across a diverse client portfolio.

As Helpdesk Administrator, you will play a key role in the day-to-day operation of the helpdesk, acting as the first point of contact for customers while ensuring maintenance requests are logged, scheduled, and managed efficiently.


Key responsibilities include:


  • Handling customer enquiries relating to planned and reactive maintenance, logging service requests, arranging appointments, and coordinating engineers' schedules.




  • Maintaining and updating the internal management system, ensuring customer records are accurate, documentation is processed correctly, and relevant information i...