Helpdesk Associate-Senior Service Desk Associate

We are currently seeking a Helpdesk Associate-Senior Service Desk Associate to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

 Service Desk Associate English

India - All day work from office

Competitive Salary & Benefits

Role Overview

The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolve user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities

Manages customer interactions & records reported issues in the ITSM

Identifies issues, apply fixes and i...