Helpdesk Coordinator

About the Role

We are seeking a highly organized and proactive Helpdesk Technical Co‑ordinator to join our growing Facilities Management (FM) team. The helpdesk acts as our central nerve centre, handling end-to-end workflow processes for all estates, building maintenance, and asset management issues reported by our commercial clients.

Key Responsibilities

• Work Order Allocation: Assess incoming client requests, categorise the priority levels based on safety and business impact, and assign tasks to engineers with the correct mechanical, electrical, or structural skillsets.
• CAFM System Administration: Oversee and maintain the Computer‑Aided Facilities Management (CAFM) system, including scheduling Planned Preventative Maintenance (PPM), updating asset registers, and modifying database records.
• Performance Reporting: Run daily and weekly service reports to monitor outstanding tasks, track engineer performance, and proactively chas...