Helpdesk Customer Service Advisor

We are seeking a proactive and customer-focused individual to join our team as a Helpdesk Customer Service Advisor. The role will involve managing and resolving customer queries and issues raised via email, telephone and live chat, ensuring a high standard of service and timely resolution. You will act as a key point of contact for customers, maintaining strong relationships and delivering effective solutions.

Key Responsibilities

• Manage and respond to customer tickets submitted via email in a timely and professional manner
• Investigate and resolve customer queries, issues, and complaints effectively
• Prioritise incoming tickets based on urgency, impact, and service level agreements (SLAs)
• Maintain accurate records of all customer interactions and actions taken within ticketing systems
• Liaise with internal teams to resolve complex issues where required
• Provide clear and concise communica...