Helpdesk L1- HR Application Support agent

Position Description:

CGI globally is a leading ICT company with 94, professionals working in 40 countries. We have the presence, expertise and complete IT services to meet clients' business needs anywhere, anytime and to offer our professionals challenging and rewarding careers.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create

Your future duties and responsibilities:

Provide support to users via phone, email, chat, or ticketing systems.
Log, categorize, and track incidents and service requests.
Perform initial troubleshooting and diagnosis of technical issues.
Resolve common and routine issues.
Monitor and follow up on tickets until resolution and closure.
Document solutions and c...