Helpdesk Operator

Better places, thriving communities.

Job Title: Helpdesk Operator

Shift Pattern: 4 on 4 off rotation, 7pm-7am

Hourly Pay Rate: £14.51 p/h

Location: Mitie | Mitec, 1st Floor, Unit 9, Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY

This role is site based only.

Job Description: 

Handling and processing of customer orders, enquiries and all communications

Answering all incoming calls with a professional manner

Updating all customers with professional email etiquette

Processing and maintaining customer records

Loading all reactive works on C4W with correct SLA's

Prioritising with good attention to detail all call outs received regarding SLA's

Ensuring all call outs logged have correct information within C4W – ie purchase order, reason code, loaded against correct call typ...