Hotline Representative (Night Shift, $20/hour)

ProPivotal • Framingham, Massachusetts • Posted June 10, 2026

Position Overview

Hotline Representative (Night Shift,$20/hour)

About
the opening:

  • Overnight shifts
  • Pay: $20/hr
  • Part Time shifts
  • Training in Framingham office, then hybrid work arrangement after

    • Responsibilities:

  • Answer calls from individuals facing mental health issues, crises,
    suicidal thoughts, and other stressful situations
  • Show extreme empathy and remain non-judgmental to assist callers
    effectively
  • De-escalate situations with the support of the call site supervisor
  • Be prepared to call 911 on behalf of the caller in emergencies

    • Requirements:

  • High school degree
  • Experience with data gathering techniques
  • Proficient with Microsoft Office, Word, Excel, databases, and other
    software systems
  • Ability to deescalate crisis situations while maintaining composure
  • Must attend training in Framingham, MA
  • Mac (Google Chrome access) or PC, strong ...