HR Shared Services / Operations Manager

Description

Where you’ll fit in & what our team goals are…

You will lead a team of HR specialists delivering high-quality, compliant HR services across EMEA & APAC. The team (4 in London, 1 in Munich) operates within a global shared services model, acting as a Tier 3 function supporting employee lifecycle activities including onboarding, offboarding, contractual changes, leave of absence, and employee relations.

Your role is responsible for ensuring effective service delivery through Workday (HRIS) and ServiceNow (case management system), managing escalations, monitor case risk and driving continuous improvement. The role also leads regional HR projects, supporting process harmonisation and inclusion initiatives, system enhancements, and operational excellence.

How you'll spend your time...

Leading, coaching, and developing the EMEA & APAC HR Specialist team

Managing delivery of employee lifecycle processes: onboa...