Igaming Customer Support Agent

Customer Support Agent (Brazil)Position OverviewWe are looking for a Customer Support Agent to support the daily customer service operations of our Brazil iGaming platform.This role is responsible for delivering excellent customer support by handling user inquiries, resolving account and payment-related issues, and ensuring a positive customer experience across multiple support channels.The ideal candidate is customer-oriented, responsive, patient, and able to work efficiently in a fast-paced environment with high-volume customer interactions. Experience in customer support, online platforms, fintech, e-commerce, or iGaming is highly preferred. Professional English communication is required due to collaboration with the global team.Key ResponsibilitiesCustomer Support OperationsHandle customer inquiries through live chat, email, and other customer support channels.Assist users with:Account-related issuesDeposit and withdrawal inquiriesBonus and promotion questionsKYC verification proce...