Inbound Contacts Representative
Humana • Dover, DE • Posted July 01, 2026
Position Overview
**Become a part of our caring community**
As a Specialty Inbound Contacts Representative 2, you are often the first human connection our members have with us. Working remotely, you will report to the Inbound Contacts Supervisor and be a part of the Consumer Contacts team. Every interaction is an opportunity to solve a problem, reduce frustration, and create trust. You will support members and providers by answering benefit questions, resolving concerns, and guiding them through next steps, helping ensure they feel informed and supported.
This role is ideal for someone who enjoys helping others and takes pride in delivering a high-quality customer experience.
**As a Specialty Inbound Contacts Representative, you will:**
+ Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
+ Address multiple members and provider needs, including benefit questions, service issues, and general inquiries
+ Escalate un...
As a Specialty Inbound Contacts Representative 2, you are often the first human connection our members have with us. Working remotely, you will report to the Inbound Contacts Supervisor and be a part of the Consumer Contacts team. Every interaction is an opportunity to solve a problem, reduce frustration, and create trust. You will support members and providers by answering benefit questions, resolving concerns, and guiding them through next steps, helping ensure they feel informed and supported.
This role is ideal for someone who enjoys helping others and takes pride in delivering a high-quality customer experience.
**As a Specialty Inbound Contacts Representative, you will:**
+ Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
+ Address multiple members and provider needs, including benefit questions, service issues, and general inquiries
+ Escalate un...