Inbound Customer Service Advisor

Pay: Hourly rate of £12.25

Location: Hybrid role with 2 days in our SA office and 3 days from home.

Employment type: Full-time permanent position, 40 hours paid production, rotational shift 8am-12pm Monday to Sunday.

Responsibilities

As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.

Benefits

• Discount on car and home insurance with AXA
• Refer a friend incentive
• Employee Assist Program – range of support and resources, accessed free
• Wrkitplatform – access to hundreds of lifestyle savings, fr...