Incident Manager

Le Chene • abu dhabi, abu dhabi emirate • Posted June 08, 2026

Position Overview

  • Location: Abu Dhabi, UAE

  • Employment: Full Time

  • Industry: AI and IT Company

  • Sector: Government Entity

  • Contract: 1 year – extendable

  • Experience: 5–7 Years

Role Overview

Manages high-priority and major incidents to restore service quickly and minimize business impact.

Key Responsibilities

  • Coordinate L1/L2/L3 teams and vendors

  • Manage incident SLAs and aging tickets

  • Lead major incident calls and communications

  • Produce incident reports and analytics

  • Continuously improve incident management processes

Required Skills & Certifications

  • ITIL 4 Specialist: Drive Stakeholder Value (DSV)

  • Major Incident Management expertise

  • ServiceNow / Jira SM /...