Incident Manager

About the role

The Incident Manager role drives timely resolution, ensures effective communication with both internal and external stakeholders, and supports post-incident reviews to identify root causes and capture lessons learned, preventing recurrence.

Key responsibilities

• Lead the end-to-end incident management process, ensuring prompt response and proper escalation of incidents.
• Coordinate across technical teams, vendors, and stakeholders to drive swift and effective resolution.
• Act as the central point of contact and decision-maker during incident situations.
• Manage communications across all organizational levels, from operational teams to executive leadership.
• Analyze incidents to identify trends and recurring issues.
• Ensure all incidents are accurately documented in accordance with Incident Management processes.
• Monitor, track, and report Incident Management metrics in line with defined KP...