Infrastructure Delivery Lead / Manager

Infrastructure Delivery Lead / Manager 

Role: Infra Delivery Lead / Manager 

Experience: 12+ Years 

Location: Pune 

Job Summary: The Managed Service Infrastructure Delivery Manager is responsible for leading the end‑to‑end delivery of infrastructure services within a managed services model. This role ensures stable, secure, and high‑performing EUC, datacenter and cloud infrastructure operations across Service Desk, End User Computing, Compute, network, backup/DR, and security towers.

Key Responsibilities

1. Service Delivery & Operations Management 

• Oversee daily operations across EUC (SD, Deskside Support, Desktop Engineering, Messaging and Collaboration); infrastructure towers (Compute, Network, Storage, Backup/DR, Security, Datacenter Facilities).

• Ensure adherence to SLAs, OLAs,...